Return Policy
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be:
- In the same condition you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us. Please note: Items sent back without requesting a return first will not be accepted.
Return Shipping
The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
Please use a trackable shipping service or purchase shipping insurance for returns valued over $50. We cannot guarantee that we will receive your returned item without tracking.
Damages and issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Refunds + Exchanges
Once we receive and inspect the returned item(s), we will process your refund or exchange. Please allow up to 7 business days for the refund to appear on your original payment method.
If you are requesting an exchange, the replacement item will be shipped once the returned item has been received and inspected.
Contact Us
If you have any questions or need assistance with your return, please contact our Customer Service team at support@localrunner.co.